1. Renticy acts as an intermediary between the Retailer and a Customer. The Retailer remains the owner of all products or services that are rented through Renticy.
2. Renticy reserves the right to reject rental applications by Customers at its sole discretion.
3. The maximum duration of any fixed term rental agreement between the Retailer and a Customer shall not exceed three months. A flexible, monthly rolling rental term may also be offered, which may renew up to a maximum of twelve monthly renewals. Customers may cancel at the end of any monthly period by returning the goods.
4. Rental agreements entered into by Customers are unregulated.

Renticy may vary these Terms on three months’ written notice to the Retailer.

The Retailer warrants that:

1. It will perform with the care, skill and diligence of a competent and experienced provider and in line with current best practice.
2. Products comply in all material respects with the most recent published specification.
3. It has full capacity and authority to enter into these Terms.
4. All services to Customers shall be provided with reasonable care and skill by suitably qualified personnel.
5. It will use reasonable endeavours to meet Customer delivery times and dates.
6. It will process Personal Data provided by Renticy in compliance with Data Protection Legislation.

Renticy is under no obligation to provide a minimum amount of rental orders.

Transaction fees apply to all transactions processed through the Renticy platform (subject to VAT):

• Where the Retailer is VAT registered: 20% VAT is included within the rental price and any delivery or collection charges paid by the Customer.
• Renticy remits the full inclusive of VAT value to the Retailer, less the Renticy transaction fee.
• Each party manages its own VAT position.

• Where OWNit is enabled, Renticy Protect (ID verification) is included at no extra cost.
• Rental and purchase are two separate transactions, each subject to Renticy’s fees (see clause 4).
• The Retailer must provide its own purchase terms and conditions to the customer for any sale completed through OWNit.
• The purchase is facilitated via the platform; the contract is between Customer (buyer) and Retailer (seller).
• Retailer is solely responsible for returns, refunds, warranties and after sales support.
• Renticy may assist with communication or mediation but has no legal liability for post sale issues.

Claims Claims can be made during typical working hours (received next working day if submitted outside these hours). For Damaged Goods, Retailers have 48 hours from rental end to set status to “Dispute” and submit a completed claim form found at www.renticy.com/retailer. Target processing time is five to seven working days; payments (if due) are made the next working day after processing. Fair wear and tear is excluded.

For Non return, a claim may be made if goods are not returned or collected within seven days of rental end, with status set to “Dispute” within 48 hours. Some scenarios (for example courier proof of delivery) are excluded and must be claimed with the courier.

• IP in Renticy materials and systems remains available to Renticy for inspection and audit.
• Renticy grants the Retailer a non exclusive, royalty free licence to use marketing materials while these Terms are in force.
• The Retailer grants Renticy a non exclusive, royalty free licence to use its name, trademarks, designs and product photos while these Terms are in force.
• Otherwise, neither party may use the other’s IP without prior written consent.

• The Retailer remains the owner of all products rented through the platform and is responsible for ensuring fitness for purpose and absence of defects.
• Renticy has no legal control or ownership over products.
• The Retailer is responsible for training requirements and ensuring customers can safely use items.

The Retailer must notify Renticy immediately of:

1. Any change in business address, ownership, directors, partners or controllers (particularly shareholdings 15% or more), trading name, or material capital structure changes.
2. Any conviction of any owner, partner, director or controller.
3. Any other material change (ownership, capital structure, financial situation) affecting capacity to perform obligations.

Each party shall treat the other’s Confidential Information and IP as confidential, not disclose it without consent, and use it only for the intended purposes. Exemptions apply where information was already possessed without confidentiality obligations, obtained from a third party, public (not due to breach), or independently developed.

Both parties act as data controllers for Shared Personal Data and shall process it for the Agreed Purpose in compliance with UK GDPR, the DPA 2018 and PECR. No special category data is processed. Each party will obtain necessary permissions, cooperate on subject access requests, and implement appropriate technical and organisational measures.

Either party may terminate: (a) for convenience on 90 days’ written notice following the Retailer’s first 30 days on the platform; or (b) for cause with immediate effect for material breach not remedied within 30 days of notice. Clauses intended to survive termination do so; accrued rights and remedies are unaffected.

On termination under clause 13, any pending rentals will be cancelled once notice has been served.

• The Retailer indemnifies Renticy for losses arising from Retailer breaches, negligent performance or non performance, customer claims about product quality, delivery or support, third party claims relating to supply of products, personal injury or property damage from defective products, and breaches of confidentiality or data protection; except where caused by Renticy’s negligence or wilful misconduct.
• Renticy indemnifies the Retailer for losses arising from Renticy’s breach (including negligent breach).
• Renticy is not liable for any loss or injury to a Customer due to defective products.
• Neither party is liable for indirect or consequential loss.
• Maximum liability of Renticy (including under indemnity) is limited to the fees payable by the Retailer to Renticy in the 12 months preceding the claim.

On written notice specifying the circumstances, a party prevented or delayed by Force Majeure has no liability for affected obligations during the event and for reasonable time thereafter while recommencing operations.

Notices must be in writing and sent to the party’s nominated address or email address.

These Terms do not create a partnership or joint venture. Neither party may bind the other.

No third party has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly granted.

Renticy may set off any liability of the Retailer against any liability of Renticy to the Retailer.

No waiver of any breach is a waiver of subsequent breaches. No delay in exercising rights is a waiver of those rights.

These Terms and referenced documents constitute the whole agreement between the parties regarding the subject matter.

These Terms and any subsequent schedule are governed by the laws of England and Wales. Parties submit to the exclusive jurisdiction of the English courts.

Key defined terms used within these Terms include: Confidential Information, Data Protection Legislation, Agreed Purpose, Shared Personal Data, Customer, Rental Agreement, Intellectual Property Rights and Force Majeure.

By ticking the acceptance box when submitting registration on the Renticy platform, you confirm on behalf of your company that you have read, understood and agree to be bound by these Terms and Conditions. This action forms a legally binding agreement between your company and Renticy Limited.