Help with a rental.
Helpful hints and tips, FAQs, or chat to us for instant answers to your questions, all day, every day.
How to get in contact with us
ChatBot, 24/7
This is always available, any time of the day or night. Ask anything about Renticy or your live rental.
Live chat
Ask to speak to a human and you will be transferred straight to one of our customer support team who are happy to help.
Out of hours support
Simply leave us a message and a member of the team will be in touch with you the next day.
Reset my password
Forgot your password? It happens to us all. To reset it:
- 1Click the Reset Password link on the login page.
- 2A one-time passcode will be sent to your registered email address. Type this code into the reset password page.
- 3Set a new password and you’re good to go.
Contact a retailer
Want some more product information or have an issue mid rental? We always recommend speaking to the retailer.
Log into your account using the app and click on the rental order you want to ask about. At the bottom of the page are the retailer’s up-to-date phone number, email address and website details.
Renticy appFrequently asked questions
Questions other customers have asked.
Why is a deposit required?
Sometimes a security deposit may be required to ensure compliance with the rental terms and to cover any potential damages or late returns of the rented products. This is refunded back in full once the rented items have been returned in a good condition.
When will I get my deposit back?
The deposit will be returned to you automatically within 48 hours of returning the products in satisfactory condition as per the rental agreement.
What should I do at the end of my rental period?
At the end of your rental period, you need to return the rented items to the specified return location or arrange for collection if delivery and collection were part of your rental agreement.
How can I document the condition of the items at the end of the rental?
Use the Renticy app to take 3 pictures of the items at the end of the rental period. This documentation helps protect your deposit and can be used to dispute any claims made by the retailer regarding the condition of the items.
How do I contact you?
Click Chat with us on this page, or the chat button in the bottom right-hand corner. Our AI chat bot can answer your questions instantly, and if you would rather chat to a human, simply ask and you will be transferred straight through.